To take an active role in the charity activities. Responsible for governance, safeguarding and strategic direction of the charity with other board members. To work in partnership and to support contractors and volunteers helping them to achieve the aims of the organisation.
Our Helpline volunteers are an integral and valuable part of SDAC. We offer a good support network and on going training program to develop skills on the Helpline. We positively encourage volunteers from a diversity of backgrounds.
An initial Induction Training programme over a 5 week period will be undertaken prior to working on the Helpline. Mandatory continued professional training, provided by SDAC, will be undertaken twice a year.
We ask for a minimum commitment of 18 months following training and for one 5 hour shift to be taken every week, where possible, or fortnight.
Skills and requirements of the Helpline Volunteer
- Ability to relate with empathy
- Ability to handle complex calls robustly
- Good listening skills
- Good communication skills
- Good team player
- A calm patient and professional manner
- Ability to work alone from home in a quiet space
- Basic IT skills – able to send and receive email and research the internet
- Understand the importance of confidentiality
- Understand the importance of maintaining personal and professional boundaries